Warranty & Product Support
High Timber stands behind the products we sell and helps customers with product questions, compatibility, troubleshooting and warranty support when needed.
Product Support
Help with setup, compatibility, troubleshooting and product questions before and after purchase.
Warranty Assistance
If a product has a warranty issue, High Timber can help document the problem and work through the appropriate warranty process.
Compatibility Help
Batteries, chargers, Victron equipment, solar components and RV parts need to work together. We help customers avoid mismatched components.
Real Technical Guidance
We explain what a product does, why it fits the application and what limitations or tradeoffs to expect.
Before Starting a Warranty Claim
Before replacing or returning a product, contact High Timber. Many issues can be identified through basic troubleshooting, installation checks or system settings.
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Product name and model number
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Purchase date or invoice number
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Photos of the installation
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Description of the issue
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Any fault codes, warning lights or app screenshots
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Voltage readings or other test results if available
Need Product or Warranty Support?
Send us the details and we’ll help determine the best next step.